Improve Positive Communication for BOTH Your Employee and Patient Experience: Two-part Series

In this two-part series, participants will learn key techniques to use that are specific, proven and offer powerful and practical communication tactics that create safe and satisfying patient and employee experiences. You will be able to use these techniques to improve interactions that affect your work environment and communication throughout the entire organization.

Topics include:

• The 12 Positive Communication Standards you can use to create a safe and satisfying patient and employee experience.
• Differences between what employees believe is service excellence and what our patients believe is service excellence.
• Importance of implementing daily habits to create positive change in the work environment.

Featured speakers:

Jane McLeod and Sue Tetzlaff are the co-founders & principals of Capstone Leadership Solutions, a firm specializing in assisting healthcare leaders and their teams achieve extraordinary results while reconnecting to the pride, purpose, and joy of serving in this helping profession. Together, they co-authored the book, The Employee Experience: A Capstone Guide to Peak Performance.

Cost:

$350.00 per facility or $35.00 per individual.
VIP Subscribers: Use as part of your subscription.

Nurse Contact Hour

1.0 Nurse Contact hour per session. This webinar will be recorded.

Illinois Critical Access Hospital Network (ICAHN) is an approved provider of nursing continuing professional development by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $824,375 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.