Effective Techniques for Reducing Miscommunication in Healthcare

By participating in this webinar, you will learn techniques to improve communication skills among healthcare providers in order to reduce errors and enhance client outcomes.

Topics include:

• Understand the role of the communication process, including client perceptions, health care provider perceptions, and characteristics of therapeutic communication.
• Discuss medical error statistics related to poor communication among providers, the role of leadership in improving communication skills in the care settings, and the impact of poor communication on client safety.
• Share vignettes of poor communication interactions between health care providers and with clients and discuss how to make these communication interactions safer.

Featured speaker:

Dr. Kimi Yuchs is a nurse educator with NurseTim/NurseThink, a national nursing education resource company. She was previously an Associate Professor of Nursing at Blessing-Rieman college of Nursing and Health Sciences in Quincy, Il.

Cost:

$150.00 per facility or $25.00 per individual.
VIP Subscribers: Use as part of your subscription.

1.0 Nurse Contact hour. This webinar will be recorded.

This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $824,375 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S.
Government. For more information, please visit HRSA.gov.