Toolkit and Continuing Education Though a partnership agreement with McKendree University, ICAHN is pleased to share these resources to help you build vaccine confidence with your patient population. On this page you will find a communications toolkit to boost confidence in the COVID-19 vaccination and a continuing education course for healthcare providers to address COVID-19…

Communication is the measure that most directly correlates to a hospital’s overall rating. Learn how you can improve satisfaction with meaningful communication. Topics include: Identify the domains on HCAHPS that assess patient satisfaction with care, and initiatives hospitals can use to raise the scores in these areas. Describe strategic ways to improve communication skills of…

In this session, participants will not only hear about key behaviors and personal connections that drive a culture of compassion, but also learn the evidence behind sincere and meaningful acts of compassion. Walk away from this interactive session with knowledge and examples you can use to improve employee and patient outcomes. Topics include: Understand the…

Two Part Series Through this webinar series, you will help healthcare providers better understand legal and regulatory issues associated with the use of technology. Topics include: September 21: Electronic Discovery. This session will discuss the use of audit trails in litigation, including the trend for plaintiffs requesting on-site EMR inspection, the impact of audit trails…