HCAHPS are important to you and your hospital because they report the patients’ perspective of care. This webinar will give you a framework you can use to help you maximize results and satisfy patients. Topics include: Identify the 8 domains of HCAHPS survey including communication with doctors and nurses, responsiveness, pain management, discharge, cleanliness, quietness,…

By attending this webinar, you will increase your knowledge on current clinical guidance regarding assessment and treatment of fatigue in post-acute sequelae of SARS-CoV-2 infection-PASC patients. Topics include: Summarize the current clinical guidance on the assessment and treatment of fatigue in post-acute sequelae of SARS-CoV-2 infection-PASC patients (long-Covid). Discuss the role of the physical therapy…

This conference will focus on the intersection between past and present events in understanding social determinants of health and how this understanding can be used to improve health and well-being in your community. 9:00 a.m.- noon: Historical and Systemic Trauma: Connections to Current Outcomes and Inheriting Resilience – Mayra Diaz, MPH, MSW; Bridget Gavaghan; and…

Through this webinar series, you will be able to identify potential hazards in the healthcare environment; recognize the role of the healthcare worker has on the environment, and water in the transmission of pathogens; and develop programs and plans aimed at eliminating and/or mitigating the hazards and risks. Topics include: Identify the roles and responsibilities…

Toolkit and Continuing Education Though a partnership agreement with McKendree University, ICAHN is pleased to share these resources to help you build vaccine confidence with your patient population. On this page you will find a communications toolkit to boost confidence in the COVID-19 vaccination and a continuing education course for healthcare providers to address COVID-19…

Communication is the measure that most directly correlates to a hospital’s overall rating. Learn how you can improve satisfaction with meaningful communication. Topics include: Identify the domains on HCAHPS that assess patient satisfaction with care, and initiatives hospitals can use to raise the scores in these areas. Describe strategic ways to improve communication skills of…