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Raising HCAHPS Scores Through Meaningful Communication


August 31, 2022
1:00 pm - 2:00 pm
Event Category:

Communication is the measure that most directly correlates to a hospital’s overall rating. Learn how you can improve satisfaction with meaningful communication.

Topics include:
  • Identify the domains on HCAHPS that assess patient satisfaction with care, and initiatives hospitals can use to raise the scores in these areas.
  • Describe strategic ways to improve communication skills of front-line staff.
  • Employ initiatives to have an engaged and committed workforce to assist in improving scores.
Featured speaker:

Nancy Allen


There is no charge to attend. This program is brought to you through an agreement between ICAHN and the Office of Rural Health and Primary Care Missouri Department of Health and Senior Services.

Contact hours:

1.0 Nurse Contact Hour will be awarded for successful completion.
This webinar will be recorded.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) Health and Human Services (HHS) as part of an award totaling $510,424 with zero percentage financed with non-governmental sources through a contract between ICAHN and the Missouri Department of Health and Senior Services, Office of Rural Health and Primary Care (DHSS ORHPC). The contents are those of the authors and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, the U.S. Government, ICAHN, or DHSS ORHPC.