Quality: Beyond the Basics

Target Audience:  All Quality Personnel and hospital personnel interested in learning more about problem-solving and how to implement solutions

Problem-solving is part of many people's job duties.  However, without the proper tools and the knowledge of how best to use them--many people may end up implementing changes that don't address the actual root causes and therefore won't create the expected impact.

Objectives:  Explore advanced Problem Solving techniques, as well as the resources and tools that can be used to implement changes