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Pump It Up Leadership: Would You Choose You? Be the kind of person you want to work with


April 15, 2021
11:00 am - 12:00 pm
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It's time to PUMP UP you Leadership! To be a healthcare worker is an extraordinary role in itself. To be a staff member described as "special, great, high-performing, or favorite" is a huge accomplishment. You will walk out of this session with a deepened understanding of how our individual actions help build resilience and compassion into the way we care for patients and each other.


- Describe the eight key characteristics of a great staff member: caring, communication, competent, courage, calm, resilient, learner, and  compassionate.
- Identify five choices employees can make to build and strengthen resilience and compassionate behaviors.
- Identify opportunities to intentionally lead with compassion.


Karen Cook, RN, has been a registered nurse for more than 40 years and a senior coach with the Studer Group for twenty years.  She was one of the first coaches to join Quint Studer, the Founder of the Studer Group, based in Pensacola, Florida, and has coached some of the largest healthcare systems in the country ranging from inpatient to long-term care.  Her area of focus is improving the delivery of patient-centered care and the patient perception of quality care as measured by the CAHPS family of surveys.  She is the co-author of The HCAHPS Handbook, published in 2010 and updated in 2014 and a contributing author to several books including the Nurse Leader Handbook.

Karen is a national speaker known for her passionate, enthusiastic style and her ability to “get to the heart of the matter.”

FEE: $135.oo per facility or $25.00 per individual. VIP Subscribers: No charge.

This webinar will be recorded.

1.0 Nurse Contact Hour

This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $824,375 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.