Learning from COVID-19: A Design Workshop for Improving Collaboration and Outcomes

As critical access hospitals work through the challenges posed by COVID-19, it is important that they periodically pause to make sense of what has happened. This experience will long be viewed as a seminal moment in every hospital's evolution, and therefore should be reviewed and studied in an effort to design and embed improvement.

ICAHN is partnering with the Illinois Health and Hospital Association and Do Tank to present a process for understanding what has happened, identify best practices that have emerged, innovate around areas for improvement, and gameplan how to achieve and hardwire change. The tools and processes are rooted in design thinking and will be a great addition to the kit of anyone involved in emergency preparedness and performance improvement.

We are hoping to host up to 10 hospitals for this highly interactive experience, slated for May 19 from noon to 3 p.m. Your hospital will be paired with another Illinois critical access hospital and, using a digital whiteboard tool called Mural, will be splitting your workshop time between internal conversations and sharing ideas with the entire team.

Who is it for? 3-6 people from your COVID Rapid Response Team
Duration: 3 hours
Pre-work: In May, prior to the event, you will be asked to assemble a timeline of key moments that your organization has experienced in the previous 18 months.

Those hospitals interested in participating are asked to contact Laura Fischer at [email protected] on or before April 9.