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Healthcare Billing Series


June 17, 2020
12:00 pm - 1:30 pm
Event Category:

We know how hard it is to leave the office for professional training. We also know how challenging it can be for business office teams and revenue cycle leaders to take time away from their day-to-day schedule to provide quality staff training and help with new employee onboarding. Possibly the biggest issue is that there simply aren't many healthcare billing training sessions available to us.

For these reasons, efficientC and OS inc. are excited to partner with ICAHN for our 2020 Healthcare Billing Webinar Series.

To appeal to an audience of varying experience levels - each webinar will include topic overviews, in-session exercises, Illinois-specific examples, and plenty of time for Q&A.

Collections & Customer Service
Wednesday, June 17th | 12:00 - 1:30 p.m.

  • Point of Service Collections
  • Strategies for Self-Pay Follow-up
  • Payment Plans
  • Customer Service - Handling Patient Calls
  • Bankruptcy Policy

Each webinar will be conducted in 90-minute intervals and will be led by Lori Zindl and Sue York. Lori Zindl, President, efficientC/OS inc., has over 30 years of experience in the healthcare billing field. She is a nationally recognized speaker and has written articles on receivables management issues that have been published in numerous trade journals. Lori started OS inc. in 1993 and today, her companies currently handle more than $4 billion in client receivables annually, maintaining GDRO in the 40's for their clients with complete business office services.

Sue York, Director of Learning & Consulting Services, efficientC/OS inc., developed her wealth of coding knowledge as the manager of Medical Records/Coding/Utilization Review in acute care settings and physician clinics. For over 18 years, Sue transitioned to her current role, where she is responsible for efficientC/OS inc.'s educational content development and consulting services.