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HCAHPS in Critical Access Hospitals: Strategies to Improve Scores


August 3, 2022
1:00 pm - 2:00 pm
Event Category:

HCAHPS are important to you and your hospital because they report the patients’ perspective of care. This webinar will give you a framework you can use to help you maximize results and satisfy patients.

Topics include:
  • Identify the 8 domains of HCAHPS survey including communication with doctors and nurses, responsiveness, pain management, discharge, cleanliness, quietness, and communication about medicines.
  • Describe the critical role of good communication.
  • Discuss the importance of survey return rate and strategies to improve returns.
Featured speaker:

Nancy Allen, MS, BSN, RN is the Senior Operations Specialist, and serves as lead for several ICAHN projects such as the mock survey, nurse planner for continuing education certification, and as the Nurse Leaders Peer Network facilitator. Prior to accepting the position at ICAHN, Nancy served as the CNE/Director of Patient Services for Advocate Eureka Hospital for nearly 30 years. During her tenure, she developed several service lines, including the Woodford County Health Department, the School Nurse Program for 5 school districts, and the Community Education Program.


There is no charge to attend. This program is supported through an agreement between ICAHN and the Office of Rural Health and Primary Care Missouri Department of Health and Senior Services.

Contact Hour:

1.0 Nurse Contact Hour will be awarded for successful completion
This webinar will be recorded.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) Health and Human Services (HHS) as part of an award totaling $510,424 with zero percentage financed with non-governmental sources through a contract between ICAHN and the Missouri Department of Health and Senior Services, Office of Rural Health and Primary Care (DHSS ORHPC). The contents are those of the authors and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, the U.S. Government, ICAHN, or DHSS ORHPC.