2016 Annual Conference PowerPoints


1:30 - 3:00 p.m. On the Journey to Excellence, The Experience Drives Everything - Anthony Cirillo, President, The Aging Process

3:15 - 4:15 p.m. Creating a Culture that Supports a Positive Patient Experience - Carol A. Santalucia, Director, Service Excellence and Culture, Cleveland Clinic


8:30 - 9:30 a.m. From Suits to Tattoos: Building Diverse Organizations - Kostas Voutsas, Author, Tenured Professor, Dickinson State University (Hand-outs will be made available at the session)

9:30 - 10:30 a.m. Government 101 - John McGlasson, Sr., Member of the Illinois Republican State Central Committee

10:45 - 11:30 a.m. Breakout Sessions

11:30 a.m. - 12:15 p.m. Breakout Sessions

12:15 - 1:15 p.m. Lunch

1:30 - 2:15 p.m. Rural Healthcare Delivery: The Obama Legacy and What to Expect Moving Forward - Maggie Elehwany, Vice President of Governmental Affairs, National Rural Health Association (This PowerPoint will be made available after the session.)

2:15 - 3 p.m. How and Why to Create an Integrated Patient Experience Online and Offline - Sandra Fancher, Chief Strategy Officer, MedTouch