Often the first impression of a hospital is through the services obtained in the outpatient setting. These services are often difficult to capture in a standard HCAHPS survey. ICAHN will offer a selection of questions to provide feedback for the following outpatient services:
Domains will range from:
ICAHN Survey Services
ICAHN will offer one mailed survey per patient up to 100 patients/month or 25 patients/service/month depending on the focus and requests of the hospital. De-duplication in the past 30 days will be provided to avoid repeat surveys. The goal is to receive a 40% response rate of those surveyed. Specific surveys will be developed with the hospital.