Creating an Excellent Patient Experience: Beyond the Bedside

Start Date & Time

9/18/2018 12:00 PM

End Date & Time

9/18/2018 1:00 PM


Webinar Series


Webinar Series




Cost is $25 per hospital with umlimited attendees


Stephanie DeMay, Communications and Media Specialist, at 815.875.2999

Creating an Excellent Patient Experience: Beyond the Bedside

ICAHN and Impact! Communications offer the second in a two-part webinar series, "Creating an Excellent Patient Experience; Beyond the Bedside" on Tuesday, September 18. These lunchtime learning sessions, offered from noon to 1 p.m., are designed for hospital patient access, financial, registration, and scheduling professionals. There will be a roundtable discussion following the event.

Cost is $25 per hospital for both sessions, and there may be an unlimited number in attendance per hospital. Those wishing to pay online will need to click this link: CLICK HERE TO REGISTER AND PAY BY CREDIT CARD - or click the registration button to the left if you wish to be invoiced. Webinar links will be sent in advance of each session.

Impact! specializes in rural healthcare, supporting hospitals in their mission to provide excellent care and service to each patient, in all settings, and with every encounter they have, both at the bedside and beyond. We know that the patient's experience often begins before they step foot on the premises, and usually ends with settling billing matters. Scheduling, checking in and out for appointments, managing insurance matters, all of these create an opportunity for the patient and their family members to experience 'HOSPITALity.' Those who work on the front lines and behind the scenes are equally important contributors to the patient experience but may not recognize how even the most unconscious of behaviors may create a negative impression.

On behalf of ICAHN, Michelle Rathman, President and Chief Facilitator of Impact! will present two hour-long hospital and clinic staff learning and professional development sessions focused on:

  • Increasing self-awareness and how it impacts perception
  • Improving communication (verbal and non-verbal)
  • Developing strategies for managing challenging encounters
  • Creating and contributing to excellent internal and external customer service experiences