8/28/2018 12:00 PM
8/28/2018 1:00 PM
There is a onetime fee of $25 for each hospital and includes both webinars.
Stephanie DeMay, Communications and Media Specialist, at 815.875.2999Register
ICAHN and Impact! Communications are offering the two-part webinar series, "Creating an Excellent Patient Experience; Beyond the Bedside" on Tuesdays, August 28 and September 18. These CFO/BO Peer Network lunchtime learning sessions, offered from noon to 1 p.m., are designed for hospital patient access, financial, registration, and scheduling professionals. There will be a roundtable discussion following the event.
Cost is $25 per hospital for both sessions, and there may be an unlimited number in attendance per hospital.
Impact! specializes in rural healthcare, supporting hospitals in their mission to provide excellent care and service to each patient, in all settings, and with every encounter they have, both at the bedside and beyond. We know that the patient's experience often begins before they step foot on the premises, and usually ends with settling billing matters. Scheduling, checking in and out for appointments, managing insurance matters, all of these create an opportunity for the patient and their family members to experience 'HOSPITALity.' Those who work on the front lines and behind the scenes are equally important contributors to the patient experience but may not recognize how even the most unconscious of behaviors may create a negative impression.
On behalf of ICAHN, Michelle Rathman, President and Chief Facilitator of Impact! will present two hour-long hospital and clinic staff learning and professional development sessions focused on: