Creating An Excellent Patient Experience: Beyond the Bedside

Start Date & Time

8/28/2018 12:00 PM

End Date & Time

8/28/2018 1:00 PM


Webinar Series






There is a onetime fee of $25 for each hospital and includes both webinars.


Stephanie DeMay, Communications and Media Specialist, at 815.875.2999


Creating An Excellent Patient Experience: Beyond the Bedside

ICAHN and Impact! Communications are offering the two-part webinar series, "Creating an Excellent Patient Experience; Beyond the Bedside" on Tuesdays, August 28 and September 18. These CFO/BO Peer Network lunchtime learning sessions, offered from noon to 1 p.m., are designed for hospital patient access, financial, registration, and scheduling professionals. There will be a roundtable discussion following the event.

Cost is $25 per hospital for both sessions, and there may be an unlimited number in attendance per hospital.

  • If you wish to register and be invoiced, click the red REGISTER button to the left.
  • If you wish to register and pay by Paypal/credit card, please CLICK HERE TO REGISTER 
  • It is important to sign up at least two days in advance in order to receive your link to the webinar. If past the deadline, please call Stephanie to receive the link.

Impact! specializes in rural healthcare, supporting hospitals in their mission to provide excellent care and service to each patient, in all settings, and with every encounter they have, both at the bedside and beyond. We know that the patient's experience often begins before they step foot on the premises, and usually ends with settling billing matters. Scheduling, checking in and out for appointments, managing insurance matters, all of these create an opportunity for the patient and their family members to experience 'HOSPITALity.' Those who work on the front lines and behind the scenes are equally important contributors to the patient experience but may not recognize how even the most unconscious of behaviors may create a negative impression.

On behalf of ICAHN, Michelle Rathman, President and Chief Facilitator of Impact! will present two hour-long hospital and clinic staff learning and professional development sessions focused on:

  • Increasing self-awareness and how it impacts perception
  • Improving communication (verbal and non-verbal)
  • Developing strategies for managing challenging encounters
  • Creating and contributing to excellent internal and external customer service experiences