Point of Service Collections Lunch & Learn Webinar

Start Date & Time

5/2/2018 12:00 PM

End Date & Time

5/2/2018 1:00 PM


Vendor Education






There is no cost to participate.


Curt Zimmerman, Director of Business Services and Development, at 815.875.2999

Point of Service Collections Lunch & Learn Webinar

WEBINAR SERIES: ICAHN is pleased to offer a four-part Point of Service Collections Lunch & Learn Webinar Series, beginning May 2, developed by a committee of hospital members specifically for front line staff and managers. The webinars will be held from noon to 1:00 pm on May 2nd, May 9th, May 16th and May 23rd and presented by OS Inc./efficientC, Magnet Solutions, AndersCPA, and Availity. Time will be reserved for Q&A. All webinars will be recorded.


Why Do Point of Service Collections Matter?


With increasing deductibles and diminishing reimbursement, many hospitals are looking for ways to increase revenue and improve cash flow. One area they can turn their focus to is improving their point of service collection strategy. Not only will this increase revenue collected at the door, it also lessens the impact of the cost to collect post-service. For hospitals who don’t have a strong collections culture in place, staff education can be a challenge, but the return on time invested in training can easily be recouped following successful implementation of a point of service collections program.


Learning objectives include:

  • Understanding the importance of Point of Service Collections and the value of an effective patient access team
  • Discussing questions frequently asked by patients
  • Developing a plan for scripting and exercises to prepare staff for a new point of services collection program
  • Learning management strategies for overcoming resistance to change

An entrepreneur and industry leader, Lori Zindl built OS inc., her thriving Wisconsin-based business, on the principles of valuing both clients and employees – equally. Under her direction, OS inc. has become the foremost authority in revenue cycle management for hospitals, clinics and other healthcare providers. Lori has more than 25 years of experience in the revenue cycle management field. She is a nationally recognized speaker, seminar leader, consultant and trainer. Lori has also developed well-received training A/R collection and billing programs, and she has penned several articles for various trade journals.


Never one to shy away from innovation, Lori spearheaded the development of efficientC – OS inc.’s state-of-the-art proprietary claim processing and denial management software. Building on the success of efficientC, strong client partnerships, a talented staff and proven business philosophies, OS inc. effectively manages billions in client receivables while maintaining GDRO in the 30’s and 40’s. 



(May 2 Webinar Only)